The course is customised by Philea Group, which has comprehensive and wide experience in managing 4-5-star hotels and resorts in Malaysia. It is suitable for participants who wish to kick-start their careers in the hotel and hospitality industries. The course will be divided into theory and practical sessions. After completion of the course, the candidate will be undergoing industrial training in our 4–5-star hotel or resort.

The course is mainly divided into three main components, which are:

• Front Office
  • Interpersonal Skills
  • Guest Services
  • Reservation and Sales
  • Arrival and Departures
  • Departmental Operations
  • Safety and Security
• Housekeeping
  • Introduction to Hotel Industry
  • Organization of Housekeeping Department
  • Housekeeping Floor Procedures
  • Guest Room Cleaning Procedures
  • Housekeeping Control Desk
  • The Linen and the Uniform Rooms
  • Public Area Cleaning
  • Cleaning Knowledge and Practice 
  • Laundry Services
  • Safety and Security in Housekeeping
• Food and Beverages
  • Professionalism
  • Interpersonal Skills
  • Food and Beverage Product Knowledge
  • Tools and Equipment
  • Service Support Duties
  • Providing Service
  • Beverage Preparation and Service
  • Processing Payment
  • Sanitation and Safety

The exam will consist of a portfolio, a written exam, and a practical exam.